We offer a 7-day return period, giving you ample time to assess your purchase. You have 7 days from the date of receipt to request a return, ensuring you can evaluate your item thoroughly.
To qualify for a return, the item must be in its original, unused condition. This means it should be unworn, with all tags attached, and in its original packaging. This policy helps ensure that returned items are in a condition suitable for resale. Additionally, you must provide a receipt or proof of purchase when requesting a return. This documentation is necessary for us to process your return efficiently and accurately.
To start the return process, please reach out to us at Info@theoldworldboutique.com. We will then provide you with detailed instructions and the return address. Returns sent to an address not authorized by us may not be processed.
If your return request is approved, we will send you a return shipping label and clear instructions on how to return the package. It’s important to note that items sent back without an authorized return request will not be accepted, so please follow the instructions carefully.
Damages and Issues
We strive to provide high-quality products, but if you receive an item that is defective, damaged, or incorrect, please inspect your order immediately upon delivery. If you notice any issues, contact us right away. Prompt communication is essential for us to address and resolve any problems effectively. We will assess the situation and determine the best course of action to make things right.
We ensure that you are completely satisfied with your purchase, and we are committed to resolving any issues as quickly as possible. Please provide us with detailed information about the problem, including photos if applicable, to facilitate a swift resolution.
Exceptions / Non-Returnable Items
Certain items are not eligible for return under our policy. This includes perishable goods such as food, flowers, or plants, which cannot be returned once they have been received. Custom products, including special orders or personalized items, are also non-returnable due to their unique nature. Personal care items like beauty products cannot be returned for hygiene reasons.
We also do not accept returns for hazardous materials, flammable liquids, or gases. These items are regulated due to their nature and cannot be processed through our return system. If you are uncertain about whether your item is eligible for return, please contact us before initiating the process.
Sale items and gift cards are also excluded from our return policy. These items are final sale and cannot be returned or exchanged. If you have any concerns or questions about specific items, please reach out to us for clarification.
Exchanges
To expedite getting the item you want, we recommend returning the original item and placing a new order for the replacement. This method is often quicker than processing an exchange and ensures that you receive your desired item promptly.
Once your return is approved, you can place a new order for the item you wish to exchange. This approach helps avoid delays and ensures that you receive the correct item without any complications.
European Union 14-Day Cooling-Off Period
For customers in the European Union, we adhere to the 14-day cooling-off period as stipulated by EU consumer protection laws. This means you have the right to cancel or return your order within 14 days of receipt for any reason and without needing to provide a justification.
To be eligible for a return under this policy, the item must be in its original condition, including being unworn, unused, with all tags intact, and in its original packaging. Additionally, you will need to provide a receipt or proof of purchase. This policy ensures that you have the flexibility to make decisions about your purchase within a reasonable timeframe.
Refunds
Upon receiving and inspecting your return, we will notify you of its approval status. If approved, we will process your refund using the original payment method used at the time of purchase. Please allow up to 10 business days for the refund to be reflected in your account. Keep in mind that processing times may vary depending on your bank or credit card company.
If more than 15 business days have passed since your return was approved and you have not yet received your refund, please contact us at Info@theoldworldboutique.com. We will investigate the issue and assist you in resolving any discrepancies.
If you have any questions about the return process or need assistance, do not hesitate to email us at Info@theoldworldboutique.com. Our customer service team will help ensure your return experience is smooth and satisfactory.
