We’re excited to get your orders to you as quickly and efficiently as possible. Here’s everything you need to know about our shipping process.
Shipping Rates and Delivery Options
We offer a range of shipping options to suit your needs. Shipping costs and delivery times vary based on your location and the shipping method you select.
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Standard Shipping
This is our most economical option. Orders typically arrive within 5-7 business days. Standard shipping is free for orders over $50.
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Expedited Shipping
Need your order faster? Choose expedited shipping at checkout. Orders generally arrive within 2-3 business days.
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Express Shipping
For those urgent needs, we offer express shipping with a delivery time of 1-2 business days.
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Same-Day Delivery
In select areas, we offer same-day delivery for orders placed before 2 PM local time.
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Order Processing Time
Our team works diligently to process orders as quickly as possible. Orders are typically processed within 1-2 business days. Please note that processing times may be longer during peak periods, such as holidays or sales events.
Shipping Locations
We proudly ship to addresses within the United States and selected international destinations. International shipping rates and delivery times vary based on the destination. Please contact our customer service team for more information on international shipping options.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the status of your shipment on our carrier’s website. If you have any questions about the status of your order, please reach out to our team.
Delivery Issues
We strive to ensure that your order arrives on time and in perfect condition. However, occasionally, issues may arise. In cases where you didn’t receive the order on time, you have to notify us within seven days of the expected delivery date. It’s better to state your timing concerns at the time of ordering to help us accommodate any special requests or deadlines. If your order is delayed or damaged, or if you have any concerns, please contact our customer service team. We’ll work with you to resolve the issue as quickly as possible.
Incorrect or Incomplete Addresses
To ensure timely delivery, please provide accurate and complete shipping information at checkout. If an address is incorrect or incomplete, it may result in delivery delays or additional charges. If you notice an error in your shipping information after placing your order, please contact us immediately. We cannot guarantee changes to shipping details once the order is in processing.
Delivery Timeframes
Delivery times vary based on your location and the shipping method selected. Standard shipping usually takes 5-7 business days, expedited shipping 2-3 business days, and express shipping 1-2 business days. Delivery times for international orders depend on the destination country and customs processing. Most international shipments arrive within 7-21 business days. Please note that customs delays are beyond our control and may affect delivery times.
Shipping Fees and Taxes
Shipping fees are calculated based on the shipping method and destination. All applicable taxes and duties for international orders are the responsibility of the recipient. We recommend checking with your local customs office for information on potential duties and taxes before placing your order.
Shipping Restrictions
Some products may have shipping restrictions due to size, weight, or regulatory reasons. If an item cannot be shipped to your location, we will notify you and offer alternative solutions or a full refund.
Returns and Exchanges
If you need to return or exchange an item, please refer to our Return Policy. Return shipping costs are the responsibility of the customer unless the return is due to an error on our part. For exchanges, we will cover the cost of shipping the replacement item. To initiate an exchange, please contact our customer service team with your order details. If you wish to replace an item with a different size or color, let us know, and we’ll process the exchange as quickly as possible. Please ensure that all returned items are in their original condition, with tags attached, and free from any damage. We recommend using a trackable shipping service for returns to ensure that your package reaches us safely.
Customer Service
Our team is here to assist you with any shipping-related questions or concerns. Feel free to reach out to us via email at Info@theoldworldboutique.com. We’re available Monday through Friday from 9 AM to 6 PM EST.
Changes to the Shipping Policy
We reserve the right to update or modify our shipping policy at any time. Any changes will be posted on our website, and we encourage you to review our policy periodically.
Thank you for shopping with The Old World Boutique! We appreciate your business and look forward to serving you.
